The Estoria Lagos (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website (www.theestorialagos.com), make a booking, or stay at our property located at 43–45 Budland Street, Ojodu-Ikeja, Lagos, Nigeria.

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1. Information We Collect

We collect information to provide, personalise, and improve our hospitality services. The types of data we collect include:

a. Personal Information

• Full name

• Email address

• Phone number

• Government-issued ID (passport, driver’s license, or national ID)

• Payment details (via POS, bank transfer, or online payment gateway)

• Residential or billing address (if provided during booking)

b. Booking and Stay Information

• Reservation details (dates, apartment type, preferences)

• Check-in/check-out records

• Guest requests and service preferences

• Feedback or complaints

• CCTV recordings in common areas (for safety and security)

c. Technical and Communication Data

• Website browsing data (cookies, IP address, device type, and session duration)

• WhatsApp or email correspondence during pre-arrival, stay, or post-stay

• System-generated messages from our Property Management System (PMS)

 

2. How We Collect Your Information

Your personal data is collected through the following lawful means:

• When you make a reservation via our website, Airbnb, Booking.com, or directly with our Guest Relations team.

• When you check in and provide ID verification.

• When you communicate with us via email, WhatsApp, or phone.

• Through CCTV monitoring for property and guest safety.

• Automatically via cookies or analytics tools on our website.

 

3. How We Use Your Information

Your information is used strictly for operational, legal, and service quality purposes, including:

• To process and confirm bookings.

• To verify guest identity for safety and compliance.

• To manage payments, deposits, and refunds.

• To personalize your experience and fulfill special requests.

• To communicate during your stay (arrival details, gate codes, service updates).

• To improve property standards through service feedback.

• To comply with legal obligations and security requirements.

We never sell, lease, or trade your personal data to third parties.

 

4. Communication and Marketing

• We may send automated emails or WhatsApp messages (e.g., booking confirmations, gate codes, welcome notes, or check-out messages).

• We may share exclusive offers or promotions via email or SMS if you have opted in.

• You can opt out of marketing communications at any time by emailing info@theestorialagos.com.

 

5. Data Retention

We retain guest data only as long as necessary to:

• Fulfill booking and legal requirements;

• Support financial or tax recordkeeping;

• Address potential disputes or audits;

• Enhance future guest experiences.

Typically, digital ID copies and check-in records are stored securely for 12 months, after which they are permanently deleted from our cloud system.

 

6. Data Sharing and Disclosure

We may share limited personal data with:

• Payment processors (e.g., Wix POS, Moniepoint, or bank systems);

• Booking platforms (e.g., Airbnb, Booking.com) for verified reservations;

• Government authorities or law enforcement, if required by law;

• Third-party service providers (e.g., drivers, chefs, or laundry partners) only when necessary and with your consent.

All partners must comply with our privacy and security standards.

 

7. Security and Data Protection

The Estoria Lagos applies multiple layers of security to protect your personal data:

• Secure, password-protected cloud storage for guest files;

• CCTV cameras in common areas only (no cameras inside rooms);

• Encrypted payment systems (SSL/TLS-certified);

• Regularly updated firewalls and access controls;

• Limited access to guest data—only authorized staff and management may view it.

 

8. Guest Rights

Under the Nigeria Data Protection Act (NDPA 2023), you have the right to:

• Request a copy of the personal data we hold about you;

• Request correction or deletion of your data;

• Withdraw consent for data use;

• Object to processing for marketing purposes.

To exercise these rights, please email:
📧 info@theestorialagos.com

We will respond to all verified requests within 30 days.

 

9. Use of CCTV

For your safety and ours:

• CCTV operates in common and external areas only (entrances, hallways, car park, and reception).

• Recordings are stored for up to 30 days before automatic deletion.

• CCTV footage is reviewed only by authorised security staff and management when required.

 

10. Cookies and Website Tracking

Our website uses cookies to improve performance and personalize your browsing experience.
You can disable cookies through your browser settings at any time. However, some site features may not function properly without them.

 

11. Third-Party Links

Our website may include links to third-party services such as:

• Airport transfer companies, laundry partners, and private chef services.
  Please note that we are not responsible for the privacy practices of these external websites or providers.

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12. Private Chef & Catering Services on The Estoria Lagos Property - Disclaimer
For internal and external use.

Please note that all chef and catering services at The Estoria Lagos are provided by independent professionals who are not employed by or affiliated with The Estoria. While we aim to recommend excellent culinary experiences, these providers operate entirely on their own. Guests book these services at their own discretion and are responsible for all arrangements, including safety, payment, and service quality. We encourage guests to confirm all details directly with the provider before making a final choice. We're happy to help with introductions and coordination to make your experience as smooth and enjoyable as possible.

 

13. International Data Transfers

If your booking or data is processed via an international platform (e.g., Airbnb or Booking.com), your information may be transferred to servers outside Nigeria.
We ensure such transfers comply with applicable data protection laws and maintain adequate safeguards.

 

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect service improvements or regulatory requirements.
All updates will be posted on our website with the revised “Last Updated” date.

 

15. Contact Information

For any privacy-related inquiries, please contact:

The Estoria Lagos
43–45 Budland Street, Ojodu-Ikeja, Lagos, Nigeria
📞 +234-705-207-9197
📧 info@theestorialagos.com
🌐 www.theestorialagos.com